Edit and retry a failed phone number order

Edit selected fields of a submission_failed order and re-submit it upstream. Same multipart contract as POST /numbers/orders.

Uses POST (not PUT) on purpose: the body is multipart/form-data, and many server runtimes only parse a multipart body when the method is POST - on PUT the fields and files arrive empty. Send this edit as a plain POST.

Constraints:

Only orders with status submission_failed can be edited.
country is frozen. You may re-send it with the same value (handy when you echo back the whole order), but changing it returns 422 - order in a different country by creating a new order. Omitting it is also fine.

customer_name and your order reference are editable here: send a new custom_order_reference (or the deprecated order_id) to change it, or an empty value to clear it. Sending both order_id and custom_order_reference with different values is rejected (422); identical values are fine.

If the edited address yields different KYC requirements upstream, the response will be 422 carrying the new requirements; resubmit again with the matching KYC fields.

HTTP: IntegrationApiKey

API key created on the Cockpit Integrations page (an "API key" integration). It is a bearer token owned by the customer's PBX and limited to the scopes selected when the key was created (e.g. phone-numbers, push-configuration).

Send it in the Authorization header:

Authorization: Bearer <api_key>

Manage keys (create / reveal / revoke) from Integrations → New integration → API key.

HTTP Authorization Scheme: bearer

id path · string · uuid *

Request body · required · multipart/form-data

Request schema

customer_name*string

Legal name of the customer. Required and editable on retry; forwarded to the carrier, which may validate it.

length: 0–255

example: ACME GmbH

street*string

street_number*string

postal_code*string

city*string

area_codestring | null

Country-conditional. Required when the order's (locked) country needs it - e.g. Switzerland (`CH`), where it would be something like `43` - and rejected (422) otherwise.

length: 0–16

quantity*integer

≥ 1

webhookstring | null · uri

order_idstring | null

Deprecated - use `custom_order_reference` instead (same meaning, new name). Still accepted for backward compatibility. Sending both `order_id` and `custom_order_reference` with *different* values is rejected (422); sending both with the same value is fine.

length: 0–64deprecated

example: po-2026-00042

custom_order_referencestring | null

Optional customer reference (max 64 chars), opaque to us and to the carrier. Editable on retry - send a new value to change it, or an empty string to clear it. Echoed back in the response, in `GET /numbers/orders/{id}`, and at the top level of the asynchronous webhook payload as `order_id` (the webhook body is the same order object).

length: 0–64

example: po-2026-00042

kycobject

KYC documents, one entry per `documentType` returned by `POST /numbers/orders/check` for the country. Send file documents as a file part `kyc[<documentType>]` and identifier-only documents as a form field `kyc[<documentType>]=<value>`. Accepted file MIME types: `application/pdf`, `image/jpeg`, `image/png`. Example shape: * `kyc[utility_bill]` - file part carrying `bill.pdf` * `kyc[id_document]` - file part carrying `passport.jpg` * `kyc[business_registration_number]=BE-12345` - form field For an OR group returned by the check endpoint (an array of types), provide any one of the listed `documentType`s. Re-send the KYC documents you want on the retried order; on submission_failed retries the carrier re-validates them.

Free-form object

Responses

Order re-submitted upstream successfully.

Response schema

idstring · uuid

Internal order id assigned by us. Use this with `GET /numbers/orders/{id}` to fetch the latest state. NOT the value echoed in the asynchronous webhook payload - that one is `order_id` (your own reference).

example: 550e8400-e29b-41d4-a716-446655440000

order_idstring | null

Your customer reference, supplied via the deprecated `order_id` field (or its replacement, `custom_order_reference`) in `POST /numbers/orders` (or `POST /numbers/orders/{id}`). Echoed back here, in `GET /numbers/orders/{id}`, and at the top level of the asynchronous webhook payload (which is this same object) as `order_id`. Kept for backward compatibility; new integrations should read `order_reference` to identify the order with the carrier, and may keep sending either `order_id` or `custom_order_reference` to set this value.

length: 0–64deprecated

example: po-2026-00042

order_referencestring | null · uuid

The carrier's own identifier for this order (a UUID they assign). Null until the order is placed. This is the reference the carrier says to use to identify the order, and it is distinct from `order_id` (your own reference, opaque to the carrier). Not settable by you.

example: 01a0ae76-0000-4000-8000-000000000000

customer_namestring

Legal name of the customer the numbers were ordered for, as supplied on create (and editable on retry).

example: ACME GmbH

statusstring

Lifecycle state of this order. * `requested`: sent upstream, awaiting fulfilment. * `submission_failed`: rejected during synchronous submission; editable + retryable. * `processing`: async success callback received; provisioning in progress. * `success`: provisioning complete; `numbers` is populated. * `error`: async rejection; terminal. * `processing_failed`: internal processing exhausted retries; admin-only retry.

enum: created requested submission_failed processing success error processing_failed

example: requested

addressobject

streetstring

example: Adenauerallee

street_numberstring

example: 1

postal_codestring

example: 53113

citystring

example: Bonn

area_codestring | null

Country-conditional (e.g. set for CH); null otherwise.

countrystring

example: DE

formatted_addressstring | null

Single-line, comma-separated address derived from the persisted components (street + number, postal code + city, country). Empty components are dropped.

example: Adenauerallee 1, 53113 Bonn, DE

quantityinteger

example: 1

prefixstring | null

Dial prefix in E.164 (country + area code if applicable).

example: +49228

numbersarray<string>

E.164-formatted numbers assigned to this order. Empty (`[]`) until the order reaches `success` - they are never returned synchronously by `POST /numbers/orders` (which only ever returns `requested`); they arrive later via the webhook and then appear here on `GET /numbers/orders/{id}`.

[]string

phone_numbersarray<object>

The assigned numbers, in the same shape as `GET /numbers` (id, number, name, is_active, call_flow), so you can read each number's id and current call flow and act on it directly (e.g. `PUT /numbers/{id}/call-flow`). Populated once the order reaches `success`.

idstring · uuid

example: 550e8400-e29b-41d4-a716-446655440000

numberstring

Phone number in E.164 format.

example: +12125550100

namestring | null

example: Customer Support

is_activeboolean

example: 1

call_flow_idstring | null · uuid

example: 550e8400-e29b-41d4-a716-446655440100

call_flowobject | null

idstring · uuid

namestring

enabledboolean

error_messagestring | null

Short error reason when status is `error` or `submission_failed`.

webhook_urlstring | null

The webhook URL we will POST the final outcome to.

webhook_statusstring

enum: not_required pending retrying delivered failed cancelled

webhook_next_retry_atstring | null · date-time

created_atstring · date-time

updated_atstring · date-time

Authorization Token Missing. This error is returned when the authorization token is missing.

Response schema

errorstring

Error message

example: Authorization Token is missing

The order was created from a different source (e.g. the Cockpit UI) and cannot be retried via the API. Not field-specific, so the body is just a `message`.

Response schema

message*string

Order not found in the caller's PBX.

Response schema

No response body.

The order is not in `submission_failed` state, so it cannot be edited or retried. Not field-specific, so the body is just a `message` (the current status is included in it).

Response schema

message*string

Validation failed. `errors` maps each rejected field to its messages (including an attempt to *change* the locked `country`). If the carrier rejected the retried order, it stays as a retryable `submission_failed` order and is returned in `data` (the full order, same shape as `GET /numbers/orders/{id}`); use `data.id` to edit + retry it via `POST /numbers/orders/{id}`. When `data` is absent, the failure was local validation only.

Response schema

message*string

errors*object

Free-form object

dataobject

Present only for a carrier rejection (a retryable order was persisted). The full order - same shape as `GET /numbers/orders/{id}` - whose `id` you pass to `POST /numbers/orders/{id}` to edit + retry. Absent for local validation errors.

post https://cockpit.voxbi.com/api/v1/numbers/orders/{id}

Base URL

Request sample

curl -X POST 'https://cockpit.voxbi.com/api/v1/numbers/orders/{id}' \
  -H 'Authorization: Bearer YOUR_TOKEN' \
  -F 'customer_name=ACME GmbH' \
  -F 'street=string' \
  -F 'street_number=string' \
  -F 'postal_code=string' \
  -F 'city=string' \
  -F 'area_code=string' \
  -F 'quantity=0' \
  -F 'webhook=string' \
  -F 'order_id=po-2026-00042' \
  -F 'custom_order_reference=po-2026-00042'

const body = new FormData();
body.append('customer_name', 'ACME GmbH');
body.append('street', 'string');
body.append('street_number', 'string');
body.append('postal_code', 'string');
body.append('city', 'string');
body.append('area_code', 'string');
body.append('quantity', '0');
body.append('webhook', 'string');
body.append('order_id', 'po-2026-00042');
body.append('custom_order_reference', 'po-2026-00042');

const response = await fetch('https://cockpit.voxbi.com/api/v1/numbers/orders/{id}', {
  method: 'POST',
  headers: { Authorization: `Bearer ${YOUR_TOKEN}` },
  body,
});

const data = await response.json();
console.log(data);

import requests

response = requests.post(
    'https://cockpit.voxbi.com/api/v1/numbers/orders/{id}',
    headers={'Authorization': f'Bearer {YOUR_TOKEN}'},
    data={
        'customer_name': 'ACME GmbH',
        'street': 'string',
        'street_number': 'string',
        'postal_code': 'string',
        'city': 'string',
        'area_code': 'string',
        'quantity': '0',
        'webhook': 'string',
        'order_id': 'po-2026-00042',
        'custom_order_reference': 'po-2026-00042',
    },
)
response.raise_for_status()
data = response.json()
print(data)

<?php
$ch = curl_init('https://cockpit.voxbi.com/api/v1/numbers/orders/{id}');
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, 'POST');
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_HTTPHEADER, ['Authorization: Bearer YOUR_TOKEN']);
curl_setopt($ch, CURLOPT_POSTFIELDS, [
    'customer_name' => 'ACME GmbH',
    'street' => 'string',
    'street_number' => 'string',
    'postal_code' => 'string',
    'city' => 'string',
    'area_code' => 'string',
    'quantity' => '0',
    'webhook' => 'string',
    'order_id' => 'po-2026-00042',
    'custom_order_reference' => 'po-2026-00042',
]);

$data = json_decode(curl_exec($ch), true);
print_r($data);

Sample request · multipart/form-data

{ … }

"customer_name": "ACME GmbH",

"street": "string",

"street_number": "string",

"postal_code": "string",

"city": "string",

"area_code": "string",

"quantity": "0",

"webhook": "string",

"order_id": "po-2026-00042",

"custom_order_reference": "po-2026-00042"

}

No example for this status.

{ … }

"error": "Authorization Token is missing"

}

Cache-Control string

example: private, must-revalidate

Connection string

example: keep-alive

Content-Type string

example: application/json

Vary string

example: Origin

X-RateLimit-Limit integer

Max requests allowed in the current rate-limit window.

example: 60

X-RateLimit-Remaining integer

Requests remaining in the current rate-limit window.

example: 57

{ … }

"message": "This order was not created via the API; retries must be initiated from the Cockpit UI."

}

No example for this status.

{ … }

"message": "Only orders with status submission_failed can be edited and retried (current status: requested)."

}

{ … }

"message": "The street field is required. (and 4 more errors)",

"errors": { … }

"customer_name": [ … ],

"The customer name field is required."

"street": [ … ],

"The street field is required."

"street_number": [ … ],

"The street number field is required."

"postal_code": [ … ],

"The postal code field is required."

"city": [ … ],

"The city field is required."

"area_code": [ … ],

"The area code field is required."

"quantity": [ … ],

"The quantity field must be at least 1."

"country": [ … ],

"Country cannot be changed - create a new request if you need to order in a different country."

"order_id": [ … ]

"The order id field must not be greater than 64 characters."

]

}

No matching endpoints

Edit and retry a failed phone number order

Request body · required · multipart/form-data

Responses