Voxbi is a cloud phone system for communes, ministries, and public agencies in Luxembourg. It routes citizen calls to the right department with a multilingual IVR, connects every site and depot on one dial plan, and keeps recordings GDPR-compliant in the European Union, with no server to maintain and your existing SIP desk phones kept.
A ten-second check before you read on.
All calls reach one reception number and the receptionist transfers each one by hand. During busy periods the queue builds, citizens wait, and a single absence at the desk stalls the whole switchboard.
Recycling depots, service centres, and cultural sites sit outside the phone system entirely. Staff there use personal mobiles for work calls, with no extensions, no transfers, and no record of who was reached.
An ageing ISDN platform nears a vendor end-of-life deadline, every change needs a paid engineer visit, and there is no way to report call volumes or missed calls to show citizen service levels.
Same main number, existing SIP phones kept, no server on site.
Menu-based routing from the main switchboard number to the registry office, technical services, social services, or the secretariat, in the caller's language.
Opening hours, lunch breaks, and the official public-holiday calendar applied automatically, with no manual switching.
Town hall, depots, service centres, and satellite sites on one internal dial plan with free calls between locations and one dashboard.
Public-facing calls recorded with European Union data residency, retrievable by date, caller, or extension for your retention policy.
Staff at depots, secondary sites, or working remotely reach their extension from a laptop or phone, no desk handset needed.
Call volumes, wait times, and missed calls by department, so the administration can report on citizen service levels.
Voxbi is built and hosted by a Luxembourg telecom operator, so every call and recording stays under European Union data-protection law, not a US provider's terms. For a public body, that is the difference between a clean GDPR register and a compliance gap.
Yes. Desk phones bought in the past decade are almost always SIP-compatible, and Voxbi reprovisions them without replacement in most cases. An audit of your current hardware is the first step of the migration plan, and it is free. Keeping the handsets is what keeps the capital cost of the move low.
Yes. Voxbi stores all call data and recordings in European Union data centres by default, run by a Luxembourg telecom operator. Retention periods, caller consent, and access controls fit your GDPR register and internal records policy, with access role-restricted.
Yes. A language choice at the main menu (for example press 1 for French, 2 for German, 3 for Luxembourgish, 4 for English) routes each caller to the right sub-menu and staff. You record and update the menu audio from the dashboard, with no engineer involved.
Yes. Multi-site extensions put every location on one internal dial plan with free calls between sites. Each location keeps its own IVR menu, opening hours, and direct numbers, while the whole organisation shares a single dashboard. Adding a new site usually takes a few days.
Migrations are typically phased over two to four weeks. Internal extensions are tested and staff trained first, and the main number is ported last. A parallel period runs both systems at once, so citizen-facing services stay available throughout the move.
Book a short call to map your ISDN migration, data-residency needs, and multi-site setup to a working call flow. Your sites, your compliance needs, your timeline.
