All Voxbi features
Everything the Voxbi cloud phone system can do, in one list. Search the full catalog or browse by category.
Call routing
After call work
Give agents time after each call to tag, log, and prepare before the next conversation.
Call routingCall flows & IVR
Route every call to the right person with IVR menus, ring groups, queues, and presence-aware rules.
Call routingCall priority
Move designated VIP callers to the front of the queue automatically.
Call routingCall queues
Handle busy periods by lining up incoming calls and answering them in order.
Call routingIVR menus
Guide callers through a simple menu so they reach the right department first time.
Call routingMulticast paging
Broadcast voice announcements and visual alerts to IP phones, speakers, and lights across your sites.
Call routingNearest number
Present an outgoing number that suits the area you're calling, so more of your calls get answered.
Call routingRing policies
Choose how queued calls reach agents: ring all, round robin, fewest calls, or longest idle.
Call routingSmart call routing
Route calls by team, location, language, or skill tags, with a status engine that always finds the right person.
Call routingTime-based routing
Send calls to the right place based on time of day, weekday, or your opening hours.
Call routingWake-up call
Schedule automated wake-up or reminder calls with a custom message and timing.
Mobility
Call flipping
Move a live call between your computer, mobile, and desk phone without hanging up.
MobilityCar integration
Manage calls safely from your dashboard with Android Auto and Apple CarPlay.
MobilityFixed Mobile Convergence (FMC)
One number across mobile and desk phone, carried over the mobile network for rock-solid quality. Available in Belgium and Luxembourg through our partner Mixvoip.
MobilityMobile twinning
Ring your desk phone and mobile together so you can take business calls anywhere.
MobilityOn-call response routing
Automatically call on-call staff in sequence until someone acknowledges the alert.
MobilityRight to disconnect
Set your status once and calls stop ringing your mobile when you are off work.
Analytics
Advanced analytics
Clear diagrams of call volumes and team performance to improve service and responsiveness.
AnalyticsAI call insights
AI summarises every call and tags key topics so nothing gets lost.
AnalyticsAI transcripts & summaries
Every call becomes a transcript and a short summary of key points, decisions, and follow-up actions.
AnalyticsAnalytics & reporting
See live queues, wait times, and missed calls as they happen, with exports you run yourself.
AnalyticsCall history and chronology
Follow a call from start to finish: initiation, transfers, holds, comments, and assignments in one timeline.
AnalyticsLive dashboards
Watch queues, agent activity, and call performance in real time on dynamic dashboards.
Administration
Active Directory integration
Provision users and extensions straight from your Active Directory.
AdministrationAnti-fraud protection
Real-time call pattern monitoring detects and blocks fraudulent calls before they run up a bill.
AdministrationBrowser-based PBX management
Manage your whole phone system yourself from an intuitive web interface.
AdministrationChange tracking
Every admin change is logged with who changed what, and from which IP address.
AdministrationRole-based access
Give IT, accounting, and compliance each exactly the access their role needs.
AdministrationSecurity & compliance
Hosted in the European Union and GDPR-ready, with single sign-on, role-based access, audit logs, and anti-fraud protection.
AdministrationSingle sign-on
Sign in securely with single sign-on, supporting SAML, OAuth, and Microsoft accounts.
Collaboration
Attended transfer
Check with a colleague first, then hand the call over prepared.
CollaborationBlind transfer
Send a call straight to a colleague in one step, no consultation needed.
CollaborationCall commenting
Add comments to calls and assign them to teammates for follow-up.
CollaborationCall monitoring
Listen to live calls to coach new hires and keep quality high.
CollaborationCall pickup
Answer any ringing phone in your group from your own device.
CollaborationInternal calls
Call colleagues by name with one click. No extensions to remember.
CollaborationVideo conferencing
Host video meetings with your team and clients directly from the platform.
Productivity
Click to call
Launch calls with a single click and save minutes every day.
ProductivityClick to dial
Dial instantly with a click or hotkey from the Windows app.
ProductivityContact syncing
Keep contacts in sync across the PBX, your phones, Microsoft 365, Odoo, and more.
ProductivityEmail-based fax
Send and receive faxes directly through your email inbox.
ProductivityGroup SMS sending
Send SMS messages to individuals or whole groups straight from the platform.
ProductivityMobile & desktop apps
One business number on every device: a browser tab, Windows, macOS, iOS, and Android.
ProductivityMulti-platform softphone
One app for Windows, macOS, iPhone, Android, and the browser.
ProductivityScheduling and calling
Share a booking link with your availability and let visitors call you from the browser.
ProductivityTap to call
Tap any phone number on your mobile to call it through Voxbi.
ProductivityVoicemail
Greet callers with a recorded, uploaded, or text-to-speech message when you are unavailable.
Software integration
API access
A robust API for custom integrations, compatible with Make and Zapier.
Software integrationCaller insight cards
See the caller’s name, last calls, tickets, and billing info from your CRM on every incoming call.
Software integrationExternal call storage
Store call recordings in your own cloud storage for compliance and easy retrieval.
Software integrationmacOS call automation
Make Voxbi your default macOS phone app for tel links and Automator scripts.
Software integrationThird-party integrations
Connect your CRM, productivity tools, and industry hardware to your phone system.
Software integrationWebhooks
Route calls on your own data or trigger actions in your software automatically.
Software integrationWindows app hooks
Open your local ERP or CRM with the caller’s profile the moment the phone rings.
Phone system
Block lists
Reject spam and unwanted callers automatically with custom block lists.
Phone systemCall forwarding
Redirect incoming calls to another number or device so nothing is missed.
Phone systemCall recording
Record and store calls for training, quality assurance, and compliance.
Phone systemCall transcription
Every recorded call turned into a searchable written record after the call ends.
Phone systemCustom greetings
Upload a sound file or use multi-language text-to-speech in a voice you pick.
Phone systemDo not disturb (DND)
Block interruptions during focus time and control exactly when you are reachable.
Phone systemMusic on hold
Upload your own tracks or pick from free options to keep callers company.
Phone systemParallel calls
Put a conversation on hold and start a second call at the same time.
Phone systemSecure data transmission
Encrypted end to end with HTTPS, SIP TLS, and secure WebRTC.
Phone systemSIP compatibility
Works with SIP devices: IP phones, gateways, doorbells, and paging systems.
Phone systemVirtual numbers & DIDs
Local, national, and toll-free numbers across the European Union. Port the numbers you already have and route them yourself.
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