Ring
Ring one person, a group, or several devices at once.
How it works
How Voxbi handles every call
From the moment someone dials your number, Voxbi routes the call by your rules: the right person, on the right device, at the right time. Here is what happens.
What happens when someone calls
-
A call comes in
Someone dials one of your business numbers. Voxbi picks it up in the cloud, so nothing depends on a box in your office.
-
Voxbi checks your rules
Your call flow runs. It looks at the time of day, who is available, and what the caller needs, then decides where the call should go.
-
The right person answers
The call rings the right team or person, on a desk phone, in a browser tab, or on a mobile through twinning. Whoever is free picks up.
-
Nothing gets lost
If no one answers, the call falls back the way you chose: into a queue, to voicemail sent to your email, or on to another number.
Build it once, change it whenever you want
Your call routing, in one visual builder
Call flows are built from simple steps you can rearrange yourself: ring a person, check a schedule, play a menu, send to a queue, or forward. No ticket, no waiting for a technician.
The building blocks of a call flow
Schedule
Route differently by office hours, evenings, weekends and public holidays.
Menu (IVR)
Let callers choose where to go, for example press 1 for sales, press 2 for support.
Queue
Hold callers in line and offer the call to your team by the rule you pick.
Voicemail
Take a message when no one is free, and send it straight to email.
Playback
Play an announcement, such as opening hours or a holiday message.
Transfer
Hand the call on to another call flow or an external number.
See it running on your own numbers
Book a short demo and we will build a call flow live, around how your team works.