Calls end, notes don't happen
Whoever answers scribbles a note, means to log it in Odoo later, and often doesn't. The customer record stays blank and the next colleague starts from zero.
Integrations
Every call in Odoo, logged the moment you hang up
Voxbi is a cloud phone system with a native VoIP integration for Odoo. Calls log themselves on the right contact, with the transcript and a short summary attached. Your team clicks a number in Odoo to dial, and sees the caller's name, company, and open deals before they pick up.
- Works with Odoo 16 to 19
- Odoo Online, Odoo.sh, and self-hosted
- Hosted in the EU
What happens when your phones don't know Odoo
No context when you pick up
The phone shows a number. Odoo knows the caller's company, open deals, and tickets, but that information sits in another tab while the phone rings.
Numbers dialed by hand
Copying numbers from Odoo into a handset invites misdials and wastes time on every single call your team makes.
How the setup works
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Connect it in Voxbi
In Voxbi, add a new integration, choose Odoo, and enter your Odoo URL, database name, username, and API key.
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The module installs itself
Voxbi connects to your Odoo, installs its module, and configures call syncing automatically. A live log shows every step through to success.
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Calls start syncing
Users are matched by email address and every call begins logging to the right Odoo contact. The first sync completes within about an hour.
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Optional: calls inside Odoo
Flip one toggle to sync SIP settings for every user, and your team can make and receive calls in Odoo's own VoIP module.
What the integration does all day
Automatic call logging
Every inbound and outbound call is saved to the caller's chatter with time, duration, direction, and who handled it.
Click-to-call from any record
Phone numbers in Odoo become dialable. One click on a contact, lead, or quote and your softphone or desk phone places the call.
Caller details on screen
The softphone shows the caller's name, company, last calls, tickets, and activities from Odoo while the phone is still ringing.
AI transcripts and summaries in Odoo
Calls arrive with the transcript and a short summary attached to the record, so past conversations are readable instead of just listed.
Sentiment on every logged call
Voxbi's AI adds the caller's sentiment to the call log, giving supervisors a read on support quality and how a deal is trending.
Desk phones included
Caller information from Odoo shows on desk phones too, so the greeting is right on whatever device your team answers with.
What changes once your calls know Odoo
On its own, Odoo is a strong CRM. On its own, Voxbi handles calls well. Connected, they give your team one screen where every customer conversation is seen, logged, and ready to act on.
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Fewer missed follow-ups
Create a follow-up task or meeting straight from the call, linked to the deal or contact automatically. Nothing rests on someone remembering.
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Faster answers on live calls
When a prospect calls, whoever answers sees the deal stage, recent activity, and past conversations without switching tabs or asking around.
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Less admin, cleaner data
No copy-paste between systems and no parallel call spreadsheets. Sales, support, and operations all read the same history on the contact.
Works with the Odoo you already run
The integration supports Odoo versions 16, 17, 18, and 19, on Odoo Online, Odoo.sh, and self-hosted deployments alike. When Odoo 19 shipped, the integration had full feature parity on day one.
There is nothing to install by hand. The connection is managed from Voxbi, the module keeps itself configured, and users are matched between Voxbi and Odoo by email address. When you upgrade Odoo, your integration settings and logged data carry over with no reconfiguration.
Evaluating Odoo VoIP options? Check these four things
Native connector, not a bridge
A connector built and maintained by the phone provider outlasts middleware bridges. Voxbi's Odoo module is our own, installed and updated from Voxbi.
Version keep-up
Odoo ships a new major version every year. Voxbi supported Odoo 19 on release day, and versions 16 to 18 stay supported.
Your hosting model
Odoo Online, Odoo.sh, or self-hosted all work. Self-hosted needs your instance reachable by Voxbi, which we confirm with you during setup.
Every call, every device
Voxbi syncs all the calls it handles to Odoo, so calls from the mobile app land on the record the same way desk and softphone calls do.
Frequently asked questions
Which Odoo versions are supported?
Odoo 16, 17, 18, and 19, whether you run Odoo Online, Odoo.sh, or a self-hosted instance.
Does it work with Odoo Community Edition?
Yes. The same module and setup work on self-hosted Community deployments, and Mixvoip is a gold sponsor of the Odoo Community Association. The Voxbi Odoo Community page covers the details.
Do I need to install anything in Odoo?
No. Once you save the integration in Voxbi, Voxbi installs and configures its Odoo module automatically. You can verify it afterwards under Apps in Odoo.
What do I need before starting?
Four things from your Odoo instance: the URL, the database name, an administrator username, and an API key. Generating the API key takes a minute in your Odoo profile settings.
How long does setup take?
Connecting takes a few minutes in Voxbi, and the first data sync completes within about an hour.
What happens when we upgrade Odoo?
Your integration comes along. When Odoo 19 shipped it was supported on day one, and your settings, logged calls, and synchronization carry over without any reconfiguration.
Can we make calls from inside Odoo?
Yes. Enable SIP configuration sync in the integration settings and every user can make and receive calls in Odoo's own VoIP module.
What happens when an unknown number calls?
The call is still logged, and Odoo shows the number with a one-click prompt to create a new contact. You can also attach it to an existing record later.
Do mobile calls log to Odoo as well?
Yes. Voxbi syncs every call it handles to Odoo, so calls made or received in the Voxbi mobile app land on the record the same way desk phone and softphone calls do.
Why are one user's calls not syncing?
Users are matched by email address. If someone's email differs between Voxbi and Odoo, their calls will not sync until the two addresses match.
See your calls land in Odoo.
Start a free trial and watch a call log itself: transcript, summary, and sentiment on the right contact.