How the Commune de Quaregnon modernised its public phone lines
Quaregnon is a Belgian municipality of around 18,000 residents. Its ageing analog phone system could not support remote work or a planned office move, so the commune switched to Voxbi cloud PBX with menu-based call routing, and made every line easier to run.
The challenge
An analog phone system that could not flex for remote work or a planned office move.
The solution
A cloud phone system with menu-based routing, so calls reach the right department on their own and staff can work from anywhere.
The challenge
An analog system at its limit
The old phone lines were rigid and could not flex for remote work or the commune's upcoming office relocation.
Calls landing in the wrong place
Without automatic routing, residents were passed around and staff kept fielding calls meant for other departments.
Tied to one building
The old system was fixed to the town hall, with no easy way to extend it to remote staff or the planned new office.
Employees quickly adapted to the new tools, which simplified daily communication.
What Voxbi changed
Frequently asked questions
Is cloud PBX suitable for a municipality or public service?
Yes. A cloud phone system lets public services route calls to the right department automatically, work from any location, and make routine changes without a technician.
What is menu-based call routing?
An interactive voice menu greets callers and sends them to the right department based on their choice, filtering calls before they reach staff.
Modernise your public phone lines
See how Voxbi cloud PBX routes every call to the right place, from any location.