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Call routing guides

Step-by-step guides to set up and get the most out of Voxbi: integrations, call routing, numbers, and more.

Guides

The Schedules list in the Voxbi Cockpit showing an Office_hours schedule ready for after-hours call routing
Call routing 7 min read

After-hours call routing in Voxbi

Set up time-based call routing in the Voxbi Cockpit so your phone system automatically handles open and closed hours on every incoming call.

  • call flows
  • after-hours routing
  • time-based routing
Marco L. Abreu Jul 20, 2026
The IVR key mapping screen in Voxbi with digits 0 to 9 each assigned to a call flow or submenu IVR
Call routing 7 min read

How to set up an IVR menu in Voxbi

Set up a phone menu that routes every caller to the right team automatically, no receptionist needed.

  • IVR
  • call routing
  • call flows
Marco L. Abreu Jul 20, 2026
Diagram of the complete multilingual call flow showing language-selection IVR routing to per-language department queues with timeout fallbacks
Call routing 9 min read

How to set up a multilingual call center

Set up a multilingual call center in Voxbi with language-selection IVR menus, per-language department queues, and timeout fallbacks so no call is ever dropped.

  • call center
  • IVR
  • call flows
Marco L. Abreu Jul 20, 2026

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