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Analytics

Live dashboards

Watch queues, agent activity, and call performance in real time on dynamic dashboards.

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When a queue starts backing up or an agent goes unavailable, you need to know now, not at the end of the day. Live dashboards in Voxbi show your phone system's activity as it unfolds: calls in progress, agents on and off a queue, and wait times updating in real time so you can act before a caller gives up.

For any team that handles a meaningful volume of calls, the gap between what is happening on the phones and what a manager can see is where service quality slips. Live dashboards close that gap.

When you'd use live dashboards

  • A support team lead who needs to see at a glance how many callers are waiting and which agents are available, so they can step in or pull someone off another task.

  • A contact centre manager monitoring peak-hour load across multiple queues and watching whether answered-call rates stay on target as the day progresses.

  • A reception or front-desk coordinator who wants a single view confirming that incoming calls are being picked up and no calls are sitting unattended.

How live dashboards work in Voxbi

  1. Open the dashboard in the Voxbi Cockpit

    The dashboard is available inside the Voxbi web interface and updates continuously without requiring a page refresh.

  2. Monitor the metrics that matter right now

    The live view surfaces call volumes, talk time in progress, ring duration on incoming calls, and missed-call counts as they accumulate across your extensions and queues.

  3. Filter by extension, call source, or call type

    Narrow the view to a specific team or queue so you see only the activity relevant to the people you are responsible for.

  4. Act on what you see

    Because the data is live, you can make staffing or routing decisions in the moment rather than discovering a problem after the fact.

Frequently asked questions

How is a live dashboard different from the analytics reports?

Live dashboards show what is happening right now: active calls, current queue depth, agents available at this moment. Analytics reports cover historical data so you can review performance over time, spot trends, and plan capacity. They answer different questions and are designed to be used together.

Which metrics appear in the live dashboard?

The dashboard surfaces incoming and outgoing call volumes, talk time, ring duration on incoming calls, missed calls, and call counts per extension or queue, all updated continuously.

Do I need a separate module or subscription to access live dashboards?

Live dashboards are part of the Voxbi Analytics module. Check your plan or speak with your account contact to confirm access.

Can I monitor multiple queues at the same time?

Yes. You can filter the dashboard view by extension or queue and switch between them, or view combined data across your whole phone system.

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