Webhooks
Route calls on your own data or trigger actions in your software automatically.
Webhooks let Voxbi notify your own systems the moment something happens on a call. When a call starts, ends, is missed, or reaches another event you care about, Voxbi sends an HTTP request to a URL you specify. Your system receives that data and can act on it: log the call, update a record, send an alert, or trigger any workflow you have built. The logic lives in your system; Voxbi supplies the signal.
This is the pattern for connecting Voxbi to business tools and processes that are not covered by a named integration. If you have an internal application, a custom CRM, a ticketing system, or an automation platform you want to keep informed about call activity, a webhook gives you the data in real time without polling. Alongside the Voxbi API, which lets you read call history, manage call recordings, send SMS, and programmatically control telephony, webhooks complete the picture by pushing events to you the instant they occur.
When you'd use webhooks
An internal helpdesk that should create a ticket automatically when a support call is missed during business hours, so no call goes unacknowledged even if the queue is unattended.
A business analytics or reporting tool that needs accurate, real-time call data fed directly into it without manual exports or scheduled polling of the call history.
An automation platform where an incoming call from a known customer number should trigger a lookup and push customer context to the agent before they pick up the phone.