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Collaboration

Blind transfer

Send a call straight to a colleague in one step, no consultation needed.

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A blind transfer sends an active call straight to another extension or number without any conversation between you and the receiving party first. The caller is redirected the moment you confirm the destination, and you are free to take your next call immediately.

This is the right choice when the recipient is obviously the right person and no handover briefing is needed: a caller who pressed the wrong IVR option, a question clearly meant for a specific department, or a simple redirect to a direct line. Where an attended transfer trades speed for context, a blind transfer trades context for speed.

When you'd use blind transfer

  • A main reception number receives a call for a specific colleague by name, and you redirect it to their extension without needing to speak to them first.

  • A caller has reached the wrong department and needs to go straight to the right one, a situation where the reason for the call is already obvious.

  • A team member steps away mid-conversation and a nearby colleague agrees to take the call, so you redirect it immediately.

How blind transfer works in Voxbi

  1. Initiate the transfer on an active call

    While on a call in the Voxbi app or on your SIP desk phone, select the transfer option and choose blind (sometimes labelled as direct or cold transfer).

  2. Enter the destination

    Dial the extension number or search for a colleague by name. The Voxbi app's extensions panel shows availability status so you can see at a glance who is free before you redirect.

  3. Confirm and release

    As soon as you confirm the destination, the call is sent there. You are disconnected from the call immediately and can move on.

If the destination does not answer, the call will follow whatever call flow or voicemail setting the recipient has configured.

Frequently asked questions

What is the difference between blind transfer and attended transfer?

A blind transfer routes the caller directly to the destination with no prior contact between you and the recipient. An attended transfer first connects you to the recipient so you can introduce the caller. Blind transfers are faster; attended transfers give the recipient context. Choose based on whether the handoff needs an explanation.

What happens if the person I transfer to does not answer?

The call follows the destination's call flow. Depending on how that extension is configured, the caller may reach voicemail, be forwarded to another number, or be placed in a queue. Voxbi does not drop the call simply because the first ring goes unanswered.

Can I see whether a colleague is available before I transfer?

Yes. The extensions panel in the Voxbi app shows colour-coded presence status for every colleague: green means available, yellow means on a call, red means busy or do not disturb, and grey means away. Checking this before a blind transfer reduces the chance of sending a caller to an unavailable person.

Is blind transfer available on desk phones as well as the Voxbi app?

Yes. Standard SIP transfer (blind or cold) is supported on SIP-compatible desk phones provisioned through Voxbi, as well as on the Voxbi softphone app across desktop and mobile.

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