Call commenting
Add comments to calls and assign them to teammates for follow-up.
Not every call ends when you hang up. A customer mentions a pending order. A prospect asks for a quote. A complaint needs someone else to own it. Call commenting gives your team a way to capture that context on the call record itself and hand the ball to the right person, without relying on memory, sticky notes, or a separate task app.
When a call is logged in Voxbi, anyone with access can add a written comment directly to that record. You can then assign the annotated call to a specific teammate, so they know exactly what happened and what action is expected. The call, the note, and the owner are all in one place.
When you'd use call commenting
A support agent takes a call that needs a manager's sign-off before the customer can be called back, so they leave a note and assign it to the manager.
A sales rep fields an inbound enquiry but is about to go into a meeting, so they comment on the call with the key details and pass it to a colleague to follow up.
A team lead reviews the day's call log and flags specific calls with instructions for agents to action before end of day.