IVR menus
Guide callers through a simple menu so they reach the right department first time.
An IVR menu answers the call, plays a greeting, and lets the caller press a key to reach the department they need. The caller hears "Press 1 for sales, press 2 for support", makes their choice, and is connected directly to the right queue or extension without a human in the middle.
Done well, an IVR menu reduces misdirected calls, shortens the time callers spend waiting, and frees your reception team from acting as a switchboard. In Voxbi, IVR menus are built inside the Cockpit and slotted into call flows as a step, which means they work alongside time-based routing, queue management, and any other call handling logic you have in place.
When you'd use IVR menus
A company with several departments (sales, support, accounts) on a single inbound number, where callers should self-select their destination rather than asking a receptionist to transfer them.
A multilingual business that uses a first IVR to let callers choose their preferred language, then a second IVR to route them to the right department in that language.
A professional services firm that wants to give VIP clients a direct keypad option that bypasses the general queue and connects them to a priority line.