Administration

Browser-based PBX management

Manage your whole phone system yourself from an intuitive web interface.

A cloud phone system should be as easy to administer as any other business software. Voxbi is built around this idea: everything you need to run and configure your phone system lives in the Voxbi Cockpit, a web interface you open in a browser. There is no on-site hardware to maintain, no proprietary management console to install, and no requirement for a specialist to be physically present to make a change.

From the Voxbi Cockpit you control the full scope of your phone system: users and extensions, call flows and IVR menus, queues and schedules, SIP devices and phone numbers, integrations, audio files, and system-wide settings. Changes take effect without a reboot. Multiple administrators can work in the Cockpit simultaneously, and every change is written to the audit log so you can see what was done and by whom.

When you'd use PBX management

  • A small business with one IT generalist who needs to add a new employee's extension, adjust a call flow, and set up a queue, all without calling a specialist or waiting for a maintenance window.

  • A multi-site company where a central IT team manages the phone systems for several offices from a single login, adjusting schedules and routing rules for each location from their desk.

  • A growing organisation that needs to onboard new users quickly. Bulk import from a spreadsheet or directory sync means adding a dozen users is a short task, not a half-day project.

How PBX management works in Voxbi

  1. Log in from any browser

    The Voxbi Cockpit is accessed at a web address. There is nothing to install. Administrators log in with email plus a login code or password, and optionally with single sign-on if your organisation has enabled it.

  2. Navigate by function

    The Cockpit is organised into sections: PBX (users, devices, call routing), Reporting, Settings, and Integrations. Each section has its own reference pages with search, filter, and export tools so large lists stay manageable.

  3. Make changes and see them take effect

    Create a new user, edit a call flow step, change the music on hold, or adjust an IVR menu. Changes are applied to the live system without a restart. A built-in change log records every edit so nothing is lost or unaccountable.

  4. Set system-wide defaults once

    The PBX Settings screen covers global parameters: default ring duration, call flows for unmatched numbers, outgoing carrier selection, authentication rules, SIP device auto-provisioning, and notification email. Configure these once and they apply to the whole system.

Frequently asked questions

Do I need any technical training to use the Voxbi Cockpit?

The Cockpit is designed for IT administrators rather than specialist telephony engineers. The interface uses plain language labels, and common tasks like adding a user or building a call flow follow a step-by-step pattern. The built-in documentation site covers every screen with reference guides and how-to walkthroughs.

Can multiple people administer the system at the same time?

Yes. Multiple administrators can be logged into the Voxbi Cockpit simultaneously. Role-based access controls let you limit what each administrator can see and change, so you can give a team leader queue management access without giving them access to billing or system settings.

Is there any hardware required on our side?

Voxbi is a cloud phone system. The PBX runs in the cloud and is managed entirely through the browser interface. Physical desk phones connect over the network and are provisioned automatically by the Cockpit when you register their MAC address. No on-site server is needed.

What happens if we lose internet access?

Call routing and active calls depend on your internet connection, as with any cloud phone system. The Cockpit itself is also browser-based, so configuration changes require internet access. For connectivity resilience, Voxbi supports fallback carrier configuration so outbound calls can reroute if a primary connection is unavailable.

See Voxbi in your business.

Talk to us or to a certified Voxbi partner.