Call routing

Wake-up call

Schedule automated wake-up or reminder calls with a custom message and timing.

A wake-up call is a simple promise: at a specific time, the phone rings and a recorded message plays. For hotels, care facilities, or any organisation that needs to reach someone at a set moment, it is a reliable way to deliver a time-critical nudge without involving a person on your team.

Voxbi supports scheduled automated calls with a custom message. You set the time, choose the audio, and the system places the call. The recipient just needs to pick up.

When you'd use wake-up calls

  • A hotel that offers morning wake-up calls for guests who request them at check-in.

  • A care home or clinic that needs to remind residents or patients about appointments or medication times.

  • An organisation that wants to send a recorded briefing or reminder to a person at a defined time.

How wake-up calls work in Voxbi

  1. Record or upload your message

    Prepare the audio the recipient will hear when they answer, using Voxbi's sound file management or text-to-speech.

  2. Schedule the call

    Set the date, time, and destination number for the automated call.

  3. Voxbi places the call

    At the scheduled time, the system dials the number and plays the message.

  4. Review the outcome

    Call history in the Voxbi Cockpit gives you a record of whether the call was answered.

Frequently asked questions

Can I set a different message for each recipient?

You can prepare different audio files and use them for different scheduled calls. Whether a fully per-recipient workflow is available in the current interface is worth confirming with your Voxbi administrator.

What happens if the recipient does not answer?

The standard call behaviour applies: the call rings and then ends or goes to voicemail. Whether automated retry is available for wake-up calls specifically is worth confirming before you rely on it.

Is this feature available on all Voxbi plans?

Plan-level availability for scheduled calls can vary. Contact Voxbi to confirm which package includes this capability.

See Voxbi in your business.

Talk to us or to a certified Voxbi partner.