How Ernster runs consistent telephony across ten bookstores
Ernster is a family-owned bookseller in Luxembourg, more than 130 years old, with ten stores, a logistics centre and 115 employees. As it modernised its wider IT setup, Ernster moved its telephony to Voxbi, giving every store and the logistics centre one consistent phone system.
The challenge
A growing bookseller modernising its IT across ten stores needed telephony that worked the same everywhere.
The solution
Consistent telephony across the whole network, so every store and the logistics centre work the same way.
The challenge
One network, many locations
Ten stores and a logistics centre meant communications had to work the same in every location, not store by store.
Growth outpacing the old setup
As the business expanded, the phone setup needed to keep up without adding day-to-day complexity for the team.
Modernising without disruption
The move had to fit into a wider IT modernisation without disrupting daily work in the stores.
Our daily tasks got a lot easier, we can resolve problems quicker.
What Voxbi changed
Frequently asked questions
Can Voxbi run phones for a retail chain?
Yes. Every store and back-office location runs on the same cloud phone system, so the setup is consistent across the network and simple to extend as new stores open.
Is switching disruptive for a business without a large IT team?
The move to a cloud phone system is handled for you, so a business does not need a large internal team to change over.
Put your whole network on one phone system
See how Voxbi cloud PBX keeps every location working the same way.