How NSI turns Microsoft Teams into a full phone system with Voxbi
NSI is an IT services provider of around 1,000 people across Belgium and Luxembourg. When its clients needed real phone numbers and calling inside Microsoft Teams, Voxbi direct routing filled the gap Teams leaves on its own, and became NSI's go-to answer for clients whose telephony needs run past what native Teams offers.
The challenge
Clients wanted real calling inside Microsoft Teams, which native Teams cannot provide on its own.
The solution
Voxbi direct routing connects Microsoft Teams to the phone network, so a Teams deployment becomes a complete phone system.
The challenge
Teams alone is not a phone system
Clients wanted to make and take outside calls in Microsoft Teams, but native Teams does not connect to the public phone network on its own.
Moving clients off old phone systems
NSI needed to migrate clients from traditional phone systems to the cloud without leaving gaps in how they make calls.
No in-house direct-routing expertise
Connecting Teams to real numbers and the phone network is specialist work NSI did not want to build and maintain itself.
Our customers have specific telephony needs and the native features of Teams are not sufficient.
What Voxbi changed
Frequently asked questions
How does Voxbi add calling to Microsoft Teams?
Voxbi direct routing connects Microsoft Teams to the public phone network, so users make and receive outside calls with real numbers from inside Teams, beyond what native Teams offers on its own.
Can a partner deliver Teams calling to its own clients with Voxbi?
Yes. Voxbi provides the direct-routing layer, so an IT services partner can offer full Teams telephony to clients without building and maintaining that connection themselves.
Turn Microsoft Teams into a real phone system
See how Voxbi direct routing adds real calling to the Teams you already run.