Block lists
Reject spam and unwanted callers automatically with custom block lists.
Nuisance calls waste time and lower morale, especially for teams that depend on their phones to do their jobs. A receptionist who has to handle a stream of robocalls is a receptionist who is not available for the call that matters. Voxbi's block list solves this at the system level: add a number or a number prefix to the list, and calls from that source are rejected automatically before they ever ring a phone or enter a queue.
The block list is managed from the Voxbi Cockpit by any administrator with the appropriate access. Entries can be individual numbers or prefixes, which lets you block an entire range with a single rule rather than adding numbers one by one as they appear.
When you'd use block lists
A business that receives repeated nuisance or spam calls from a handful of recognisable numbers. Adding them to the block list means the calls are rejected silently at the system level and nobody has to handle them.
An organisation that is being targeted by calls from a specific area code or country code known to be a source of fraud. A single prefix rule blocks the entire range, so new numbers from the same source are also rejected without further action.
A contact centre or support team that has identified specific numbers responsible for abusive or malicious calls. The block list removes those callers from the queue entirely, protecting the team and keeping capacity available for legitimate calls.