Call transcription
Every call transcribed in real time into a searchable written record.
A call transcription is the complete written record of a conversation, word for word. Voxbi automatically transcribes recorded calls so that every exchange your team has on the phone exists as a readable, searchable document, not just an audio file that someone has to sit through to find one piece of information.
This is a different tool from AI call insights, which gives you a summary and topic tags. A transcript is the full text: every word spoken, in order, available to read or search as needed.
When you'd use call transcription
A compliance or quality assurance team that needs to verify exactly what was said during a specific customer interaction, without relying on notes or memory.
A support team reviewing a disputed call where the precise wording matters, using the transcript to find the exact exchange rather than scrubbing through audio.
An organisation that needs to retain written records of telephone conversations for regulatory or documentation purposes, with the transcript as the primary searchable record.