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Phone system

Call forwarding

Redirect incoming calls to another number or device so nothing is missed.

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Call forwarding sends an incoming call to a different number or device, either instead of the original destination or alongside it. The result is simple: if you step away from your desk, a call to your extension can ring your mobile at the same time, so the caller gets through regardless of where you are.

For businesses where being reachable matters (field teams, managers on the move, remote workers, shared reception lines), forwarding removes the gap between a missed ring and a missed opportunity. The call follows the person, not the desk.

When you'd use call forwarding

  • A staff member splits time between office and client sites and needs their desk extension and mobile to ring together, so calls are never missed.

  • A small team shares a single reception number and wants incoming calls to overflow to a personal mobile when nobody picks up at the main extension within a set time.

  • An on-call employee needs all business calls redirected to their personal device outside office hours, without sharing that number with callers.

How call forwarding works in Voxbi

  1. Open the user's call preferences in the Voxbi Cockpit

    Navigate to Users, select the person, and go to their Call preferences tab. Enter their mobile number in the mobile twinning field to link both destinations.

  2. Enable simultaneous ringing in the call flow

    Open the call flow that routes calls to this user. Inside the dial step, turn on "Dial mobile twinnings." From that point on, both the desk extension and the mobile ring at the same time whenever a call arrives.

  3. Let either device answer

    The caller hears a normal ring tone. Whichever device is picked up first (desk phone or mobile) connects the call. The other stops ringing automatically.

  4. Adjust the fallback

    If neither device answers within the time you configure, the call flow continues to its next step: voicemail, another queue, or a different number. No call falls into silence.

Users can also enable or disable mobile ringing themselves from the Voxbi app, so they stay in control of their own availability without needing admin help.

Frequently asked questions

Does the caller hear anything different when forwarding is active?

No. The caller hears a standard ring and connects normally when someone answers. The forwarding logic is invisible to them.

Can I forward calls only at certain times of day?

Yes. Combine a schedule step in the call flow with your forwarding setup. During office hours the call rings the desk extension; outside them it can forward to a mobile or go straight to voicemail, all without any manual switching.

What if I want the mobile to ring only as a backup, not at the same time?

Set the dial step to ring the extension first for a fixed number of seconds, then continue the call flow to a second ring step that targets the mobile. This creates a sequential forward rather than simultaneous ringing.

Can a user forward their own calls without admin access?

Yes. Each user can toggle mobile twinning on or off from the Voxbi app settings. They cannot change the underlying call flow, but they can decide in the moment whether the mobile should ring alongside the desk phone.

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