Mobility

Call flipping

Move a live call between your computer, mobile, and desk phone without hanging up.

A phone call does not always end where it began. You might take a call at your desk and then need to leave the building, or start a conversation on your mobile and want to move it to a proper desk phone once you sit down. Call flipping lets you move a live call from one of your devices to another without interrupting the conversation or asking the other person to call back.

The feature works across the devices covered by the Voxbi app: your computer (Windows desktop or browser), your mobile phone, and any desk phone registered to your extension. As long as the call is active and you are signed in on the receiving device, the handover happens cleanly. The caller hears nothing unusual; the call simply continues on the new device.

When you'd use call flipping

  • You take a call at your desk and realise you need to leave the office mid-conversation, so you flip it to your mobile without breaking off.

  • You are already on a call on your mobile and arrive at your desk, where a headset makes it easier to work hands-free.

  • You start a call in the browser-based Voxbi app and want to move it to your desk phone for a longer discussion.

How call flipping works in Voxbi

  1. Start or receive a call on any device

    The call can originate on your computer, mobile, or desk phone. All three are treated as part of the same Voxbi extension.

  2. Move the call from the Voxbi app

    While the call is in progress, use the transfer or device-switch option in the Voxbi app on the device you want to move the call to. The system bridges the two endpoints and releases the original device.

  3. Continue on the new device

    The call carries on uninterrupted. The caller remains connected throughout and does not need to redial.

Frequently asked questions

Does the caller know I switched devices?

No. The switch happens on the network side. From the caller's perspective the call is continuous.

Which devices can I flip between?

Any device running the Voxbi app and registered to your extension: the Windows app, the web browser version, and the Voxbi mobile app. Desk phones registered to your extension are also supported.

Do I need to put the call on hold first?

The flip is designed to avoid a gap in the conversation. The system connects the new device before releasing the old one, so the caller should not experience silence. Check your specific device setup if you notice any brief interruption.

See Voxbi in your business.

Talk to us or to a certified Voxbi partner.