Call pickup
Answer any ringing phone in your group from your own device.
Call pickup lets you answer a call that is ringing on a colleague's phone, from your own desk. If a teammate steps away, is on another line, or is simply across the room, any member of the same pickup group can take the call before it drops or goes to voicemail.
The feature is organised into pickup groups, typically aligned with departments or teams. Each group can be enabled or disabled independently, and a person can belong to more than one group. The result is a safety net that keeps calls answered without callers noticing the shuffle behind the scenes.
When you'd use call pickup
A reception team where callers should always reach a person, and any available receptionist can grab a ringing line when their colleague is already on a call.
A support team that works in shared office space: when one agent's phone rings while they are away from their desk, the person sitting next to them can pick it up.
A small business where everyone sometimes handles calls, and the right thing to do is answer rather than let any incoming call ring out.