Productivity

Click to call

Launch calls with a single click and save minutes every day.

Click to call turns any phone number you can see on screen into a button. Instead of reading a number and dialling it by hand, you click it and Voxbi places the call. The time saved on each individual call is small, but across a team that dials dozens of numbers a day it adds up, and manual dialling errors disappear entirely.

The feature works across the Voxbi app on Windows and macOS, the Voxbi web interface in modern browsers, and the Voxbi mobile app on Android. If a number appears as a clickable link in your CRM, on a web page, or in a document, Voxbi can handle it. Numbers that are not formatted as links can still be dialled from the browser by typing them directly into the address bar with the tel: prefix.

When you'd use click to call

  • A sales team working through a CRM contact list, where each call should start with a single click rather than requiring the rep to switch focus to a phone or dial manually.

  • A support agent handling tickets where customer numbers appear inline: one click on the number opens the call without leaving the ticket view.

  • A manager reviewing a spreadsheet or document with supplier numbers: select the number, and with the right setup, trigger the call directly from that highlighted text.

How click to call works in Voxbi

  1. Set Voxbi as your default handler for telephone links

    For the web version, go to Voxbi Settings, then the Phone section, and click "Request permission". Then set your browser as the default app for telephone links in your operating system settings. For the desktop app on Windows or macOS, set Voxbi as the default phone application.

  2. Click any telephone link

    Once Voxbi is registered as the handler, clicking any `tel:` link on a web page, in your CRM, or in any other application immediately triggers an outgoing call in Voxbi. No manual dialling is needed.

  3. Dial from the address bar if there is no link

    If a number is displayed as plain text rather than a link, type `tel:` followed by the number into your browser's address bar and press Enter. Voxbi picks it up and starts the call.

  4. Use hotkey dialling on Windows, or text selection on macOS

    On Windows, select any number on screen and press your configured keyboard shortcut. On macOS, highlight any number and press the shortcut assigned to the "Call with Voxbi" service. Both methods work across applications, not just the browser.

Frequently asked questions

Does click to call work inside my CRM?

If your CRM displays phone numbers as clickable links using the standard tel: format, and Voxbi is set as your default telephone link handler, clicking those numbers starts a call in Voxbi. If your CRM uses its own built-in dialler instead of handing off to the operating system, check your CRM's settings for an option to use an external default phone application.

What browsers are supported for the web version?

The click to call feature in the Voxbi web app is compatible with recent versions of Chrome, Edge, and Firefox on Windows and macOS. You also need to allow Voxbi to handle telephone links in the browser's protocol handler settings.

Can I use click to call on my mobile phone?

Yes. The Voxbi Android app supports tap to call. When you tap a telephone link on your phone, select Voxbi from the options that appear and the call goes through your Voxbi account rather than the device's native dialler.

What if the wrong app is handling my telephone links?

If a call opens in a different application instead of Voxbi, check two places: your operating system's default app settings for telephone links, and your browser's protocol handler settings. Both need to point to Voxbi for the web version to work correctly. The desktop app follows the operating system default setting.

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