Contact syncing
Keep contacts in sync across the PBX, your phones, Microsoft 365, Odoo, and more.
Contact syncing keeps your business address book consistent across every place your team makes and receives calls. When a contact exists in Voxbi, it is available on desk phones, in the Voxbi app on mobile and desktop, and through connected business tools. When an incoming call arrives, the name resolves automatically rather than showing an unfamiliar number. The same contact list that lives in your CRM or directory service stays in sync with what your phone system sees.
Voxbi maintains a central shared contact directory in the Voxbi Cockpit. From there you can create contacts manually, bulk-import them from a spreadsheet, or pull them in from connected systems such as Odoo or Microsoft 365. The Voxbi app on desktop and mobile lets users browse that shared directory, filter by source (for example, contacts held in the PBX versus contacts pulled from Odoo), and call any contact with a single tap.
When you'd use contact syncing
A team that uses Odoo as its CRM: customer contacts that live in Odoo automatically appear in the Voxbi app, so agents see the right name on every incoming call and can dial outbound without switching applications.
An organisation that manages its user directory in Microsoft 365: enabling the Microsoft 365 contact sync in the Voxbi Cockpit keeps the PBX contact list aligned with the directory, reducing duplicate maintenance.
A growing business that is adding staff regularly: bulk importing a spreadsheet of contacts into the shared Voxbi directory makes every number available to the whole team immediately, without each person managing their own address book.