Phone system

Do not disturb (DND)

Block interruptions during focus time and control exactly when you are reachable.

Do not disturb (DND) stops incoming calls from ringing on your device. Activate it and callers are redirected according to your existing routing settings: to voicemail, to a colleague, or to whichever fallback your call flow defines. Your phone stays quiet; the caller still gets an answer.

This is distinct from silencing your device. Putting a phone on silent only mutes the sound. The Voxbi app still receives the call and your device still shows the screen notification. Do not disturb works one level earlier: when Do not disturb is active, the call does not reach your device at all. For genuine uninterrupted time, you need both: Do not disturb in Voxbi to stop the call arriving, and your device's own silent mode if you want to suppress any other notifications.

When you'd use Do not disturb

During a client meeting or a deep work block, when you need your screen and attention fully on what is in front of you and cannot afford a ringing phone.
Outside your working hours, when you are logged into the Voxbi app on your personal device but have finished for the day and do not want calls reaching you until morning.
When travelling or commuting, and you want calls to go straight to voicemail rather than ring through on mobile data in a noisy environment.

How Do not disturb works in Voxbi

Activate DND in the app

Open the Voxbi app on any supported platform (Windows, Mac, iOS, Android, or browser) and switch your status to Do Not Disturb. Your presence status updates immediately and becomes visible to colleagues in the extensions panel.
Calls are redirected automatically

While Do not disturb is active, incoming calls skip your device and follow the call routing rules already in place for your number. Depending on how your Cockpit is set up, this typically means voicemail or the next step in the call flow.
Deactivate when you are ready

Switch your status back to Available or any other status that has call ringing enabled, and incoming calls resume arriving as normal. There is no delay and no additional step.

Frequently asked questions

Does Do not disturb prevent all notifications or only calls?

In Voxbi, Do not disturb is specifically a call-handling status. It stops incoming calls from ringing on your device. Chat or other application notifications are governed by your device settings, not by the Voxbi DND status.

Can an administrator turn DND on or off for a user?

Status changes, including activating Do not disturb, are made by the user in the Voxbi app. Administrators can configure which statuses carry the Do not disturb flag and what call handling behaviour each status triggers, but the moment-to-moment activation is in the user's own hands.

What is the difference between Do not disturb and Away?

Both statuses mark the user as currently unreachable, but they carry different signals to colleagues and can be configured with different routing rules. Away typically means the user is temporarily absent from their desk and may be back shortly. Do not disturb signals an active choice not to be interrupted, which is also visible to colleagues in the presence panel so they know not to try other contact methods.

Will callers know they have reached someone with DND active?

Callers hear whatever the call flow sends them to: a voicemail greeting, a message, or a ring on a colleague's phone. They do not hear a message that specifically says the person has DND active. The experience is the same as any other routing fallback.

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Do not disturb (DND)

When you'd use Do not disturb

How Do not disturb works in Voxbi

Activate DND in the app

Calls are redirected automatically

Deactivate when you are ready

Frequently asked questions

More phone system features

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Call forwarding

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See Voxbi in your business.