Parallel calls
Put a conversation on hold and start a second call at the same time.
Not every call can wait for you to finish the one you are already on. A colleague needs a quick answer, a supplier is trying to reach you, or you need to loop in a third party while keeping the original caller on the line. Parallel calls let you put your current conversation on hold and start a second call, then switch between the two at will.
This is standard behaviour in the Voxbi app. When you are already in a call, the option to start a second one remains available. The first caller hears your hold music while you speak to the second party. Neither call is dropped. When you are done with one side you can swap back, or end whichever call is complete.
When you'd use parallel calls
You are speaking with a customer and need to call a colleague quickly to check a fact before giving an answer.
A second incoming call arrives while you are already busy, and it is important enough to answer rather than send to voicemail.
You are coordinating two parties separately before putting them both on a conference, and want to brief each one individually first.