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Mobility

Right to disconnect

Set your status once and calls stop ringing your mobile when you are off work.

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The right to disconnect is the idea that employees should be able to step away from work communications without being interrupted, and that the phone system should actively support this rather than leave it to chance. Voxbi makes this practical through two interlocking tools: presence statuses and schedules. Together they ensure that a call reaches a person only when that person is genuinely reachable, and goes somewhere appropriate when they are not.

This matters most for businesses where staff use the same Voxbi number across their working day and outside it. Without clear availability controls, every after-hours call either rings through to someone who has finished for the day or falls into voicemail with no logic behind which calls land where. With them, each person's boundaries are enforced by the system, not by willpower.

When you'd use right to disconnect controls

  • A company wants inbound calls to the main number to route to an after-hours voicemail or on-call person after a defined close of business time, so no individual's phone rings unless they are on a scheduled shift.

  • A remote team works across time zones and each person needs their calls to respect their local working hours, handled through per-person status settings rather than a single company-wide schedule.

  • An employer wants to give employees an easy way to signal unavailability (for a meeting, for a day off, for the end of their shift) and have the phone system honour it automatically without requiring anyone to forward calls manually.

How right to disconnect works in Voxbi

  1. Define your business hours using schedules

    In the Voxbi Cockpit, go to Schedules and create a schedule that matches your team's working hours. You can set regular weekly patterns, public holidays, and one-off closures. A schedule step in your call flow checks the current time and routes the call accordingly: during hours to your team, outside hours to a voicemail or overflow destination.

  2. Set up presence statuses for each person

    Statuses in Voxbi (available, busy, away, do not disturb, in a meeting, and others) control whether a queue or ring step will try a person's extension. When someone sets their status to do not disturb or away, the system treats them as unavailable and skips them, sending the call to the next agent or fallback destination instead.

  3. Let the Voxbi app put status in each person's hands

    Each user can change their own status from the Voxbi app on desktop or mobile, without needing admin access. They choose when they are available and when they are not. The system respects that choice in real time.

  4. Automate status changes via calendar integration

    Voxbi can sync presence status with a calendar. When a meeting appears in a user's calendar, their status updates automatically to reflect unavailability for the duration, then returns to available when the meeting ends. This removes the manual step entirely.

Frequently asked questions

Does do not disturb stop all calls, or just queue calls?

When a user's status has do not disturb enabled, Voxbi treats them as unavailable for routing purposes. Calls directed through a queue or a ring step that checks availability will skip this person. The call flow then continues to the next step or the overflow destination you have configured.

What if someone forgets to change their status at the end of the day?

Schedule-based routing handles the time boundary at the call flow level, regardless of individual status. Even if a person's status still shows available, a schedule step in the call flow can stop calls reaching any extension after closing time and redirect them to voicemail or an on-call number.

Can each employee set their own availability hours, or is it one setting for the whole company?

Both are possible and can coexist. A company-wide schedule handles the overall open and close times. Individual status gives each person control within those hours. Someone can set themselves as away mid-afternoon and the queue will stop routing to them, while the schedule still controls what happens before and after the business day.

Does this work for mobile users who receive calls on the Voxbi app?

Yes. Status and schedule logic applies to the Voxbi app the same way it applies to desk phones. A mobile user who sets do not disturb in the app will not receive queue calls to their extension until they change their status back to available.

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