Call handling process: how to route, queue and measure every call
A call handling process decides who answers, how long callers wait and where a call goes next. Here's how to build the routing, IVR, queues, scripts and KPIs.
Oct 25, 2026
Marco L. Abreu
Product owner
Marco is the product owner for Voxbi and decides what the Cockpit does next.
Topics: The setup guides, whose steps have to match the product as it ships
Articles 10
IVR menu: how to design one that cuts waiting time
How to design an IVR menu callers can get through. Start from real call reasons, rank the options, keep a route to a person and plan for silence and wrong keys.
Oct 25, 2026
Virtual landline number: how to get one and port the one you have
A virtual landline number is a geographic number your carrier hosts for you, with no copper pair behind it. How to order one, port an existing number, and run the cutover without losing a call.
Sep 12, 2026
Choosing a SIP phone in 2026: the complete guide
A SIP phone puts business telephony on your network. Handsets, cloud PBX architecture, call quality targets, security and EU hosting, in one guide.
Aug 24, 2026
Business communication solutions: what they are and how to choose one
What business communication solutions really are, the features worth paying for, and how to pick a European Union hosted, GDPR ready partner.
Jul 23, 2026
Business SMS gateway: send and receive texts from your phone system
A complete walkthrough of the Voxbi business SMS gateway: what it does, the three sending routes, how a message travels, and how to get it set up.
Jul 20, 2026
How to set up a multilingual call center
Set up a multilingual call center in Voxbi with language-selection IVR menus, per-language department queues, and timeout fallbacks so no call is ever dropped.
Jul 20, 2026
Answer office calls on your mobile with mobile twinning
Link your mobile to your Voxbi extension and pick up office calls from anywhere, with no app required and your company caller ID always showing.
Jul 20, 2026
What is a cloud PBX, and how is it different from a desk phone setup?
A plain-language explainer on cloud phone systems for anyone weighing up a move off traditional lines.
May 28, 2026
How to choose a cloud phone system for a growing team
A practical checklist for evaluating cloud telephony, from call routing to where your data is hosted.
May 20, 2026
See Voxbi in your business.
Start a free trial, or work with a certified Voxbi partner.