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Scheduling and calling

Share a booking link with your availability and let visitors call you from the browser.

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The scheduling and calling feature in Voxbi connects two things that most phone systems keep separate: your calendar and your availability on the phone. When a calendar event starts, Voxbi reads it and sets your status automatically, so colleagues and call flows see you as "In a meeting" or "Away" without you touching anything. And when you are free, you can share a personalised booking link so contacts can choose a time that works for them, or let visitors start a call directly through the browser.

The result is a phone system that knows your schedule rather than one that relies on you to remember to change a status every time your situation changes.

When you'd use scheduling and calling

  • A customer-facing team where missed calls and status confusion are common: connecting the calendar means the system routes calls correctly without anyone manually updating their availability.

  • An account manager or consultant who shares their availability link with clients so they can book calls without back-and-forth emails, arriving in Voxbi as an inbound call at the agreed time.

  • A company that wants status to reflect reality: employees on leave, in all-day sessions, or in focus time are unreachable without manual intervention from anyone.

How scheduling and calling works in Voxbi

  1. Connect Microsoft 365 in Cockpit

    An administrator navigates to PBX, then Integrations, selects Microsoft 365 as the calendar provider, and authorises the connection. Each user then links their own calendar in the Voxbi client settings.

  2. Configure which events map to which status

    In Cockpit under Statuses, you enable Calendar Sync for the relevant statuses and define the event types that trigger each one. A meeting entry sets "In a meeting", an out-of-office entry sets "Away", a focus-time block can activate Do Not Disturb.

  3. Set the telephony behaviour for each status

    Each status controls what happens to incoming calls: ring through, redirect to voicemail, forward to a colleague, or forward to mobile. The status drives the call routing automatically.

  4. Share your booking link or enable direct browser calling

    When your status is set to available, Voxbi can expose a link that lets contacts book a slot from your calendar or start a call through the browser directly, with no additional tool needed.

Frequently asked questions

Which calendar systems does this work with?

Voxbi connects to Microsoft 365 calendars. The integration covers personal calendars and shared calendars, and synchronisation can be set to real-time or at a configurable interval.

Can an employee override the automatically set status?

Yes. Users can manually override the calendar-driven status at any time from the Voxbi client. The override takes effect immediately and the calendar will update the status again at the next event boundary.

Does a calendar event automatically block calls, or do I configure that separately?

The calendar sets the status, and each status independently controls the telephony behaviour. An administrator defines whether a given status silences the phone, redirects calls, or keeps ringing on a per-status basis in Cockpit.

What happens if I have an appointment marked as private in my calendar?

Private appointments can be excluded from synchronisation. An advanced setting lets administrators configure Voxbi to ignore events marked as private, so those blocks do not affect your status or call routing.

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