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Voicemail

Greet callers with a recorded, uploaded, or text-to-speech message when you are unavailable.

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When you cannot answer, a voicemail box makes sure the caller is not left with a dead end. Instead of a generic tone or a busy signal, they hear a greeting you have set up and then leave a message. You pick it up later, in your own time, without losing the lead or the conversation.

Voxbi voicemail is part of the call flow system. Your administrator places a voicemail step anywhere in a call flow: after a ring group times out, as a direct destination for a number, or as the overflow when a queue is full. Each voicemail box can have its own greeting, created three ways: you record and upload an audio file, you type a script and the built-in text-to-speech engine reads it aloud, or you speak a message directly. Voicemail messages can also be forwarded to your email so you never need to check a separate inbox.

When you'd use voicemail

  • A user or team line needs to accept messages outside office hours, when no one is available to answer.

  • A call queue overflows after the wait time limit and callers should be offered the chance to leave a message rather than be disconnected.

  • A specific number should always go straight to voicemail: for example, a dedicated feedback line or a number on a printed form.

How voicemail works in Voxbi

  1. Add a voicemail step to a call flow

    In the Voxbi Cockpit, open or create a call flow and add the voicemail step at the point where unanswered calls should land. This can follow a ring step, a queue, or a schedule check.

  2. Create or upload your greeting

    Go to Sound Files in the Cockpit and create an announcement by uploading an audio file or by entering text and generating it with the text-to-speech engine. Choose from multiple languages and voices.

  3. Assign the greeting to the voicemail box

    Link the announcement to the voicemail step in your call flow. The caller hears this message before the tone.

  4. Collect messages by email or in the app

    Enable the voicemail-to-email option in your Voxbi settings to receive recordings as email attachments, or review them directly in the Voxbi app.

Frequently asked questions

What is the difference between a recorded greeting, an uploaded file, and text-to-speech?

A recorded greeting is a voice message you speak yourself and save. An uploaded file is a professionally produced audio file you bring in from outside. Text-to-speech lets you type the words and have them read aloud by the system in a choice of voices and languages, which is useful for quick changes without re-recording.

Can each person have their own voicemail greeting?

Yes. Voicemail steps are configured per call flow, so different users, numbers, or queues can each have a distinct greeting.

Will I receive an email when a message is left?

Voicemail-to-email is available as a setting in the Voxbi app (Settings, Phone tab). When enabled, recordings are sent to your email address as audio attachments.

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