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Ricardo Valadas

Ricardo Valadas

Front-end developer

Ricardo builds the front end of the Voxbi apps your team uses every day.

Topics: The desktop, mobile and browser apps, and some of the setup guides

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Articles 13

Business name appearing on a mobile screen as an outbound call arrives from a company phone system
Guides 12 min read

Branded caller ID: how your business name reaches the screen

Your phone system sends a number and a name. Whether your business name shows depends on number authentication and the receiving operator.

  • number reputation
  • business telephony
  • customer experience
Ricardo Valadas Oct 25, 2026
Cover reading call queues and callbacks that keep callers informed, for a cloud PBX guide
Explainers 13 min read

Call queuing: what it is and how to set it up in a cloud PBX

Call queuing holds callers in an ordered line inside your cloud PBX. How it works, which options to switch on, which metrics to watch and how to configure a queue.

  • call routing
  • contact center
  • customer experience
Ricardo Valadas Oct 24, 2026
Cover for a guide on sending call transcripts into a CRM with restricted access and European Union hosting
Guides 17 min read

Call transcription: how to get calls into your CRM safely

Call transcription turns a phone call into a summary and a next step in your CRM. This guide covers the architecture, field mapping, the review queue, the GDPR and testing.

  • CRM integration
  • GDPR
  • data sovereignty
Ricardo Valadas Oct 24, 2026
Cover illustration for a guide to managing inbound and outbound business calls on one phone system
Explainers 13 min read

Inbound vs outbound calls: the difference and how to manage both

An inbound call reaches your organisation and an outbound call leaves it. Here's how to route, measure and govern each one, and keep your numbers when you migrate.

  • call routing
  • IVR
  • contact center
Ricardo Valadas Oct 24, 2026
Title card reading voicemail messages from beep to callback, in charcoal and brand purple
Explainers 15 min read

Voicemail system: how it works in a cloud PBX

How a cloud voicemail system takes a message from the dialled number to the person who calls back, and the routing, security and GDPR settings behind it.

  • IVR
  • GDPR
Ricardo Valadas Oct 24, 2026
Call logs, metadata and recordings shown as three separate kinds of call data, each with its own retention period
Guides 9 min read

Call log retention: how long to keep call data under the GDPR

Call logs, metadata and recordings each need their own retention period. This guide shows how to set them by purpose, who owns each one, and what happens when someone deletes a call in an app.

  • GDPR
  • Microsoft Teams
  • business telephony
Ricardo Valadas Sep 27, 2026
Cover illustration for a guide explaining softphones and the phone platform that sits behind them
Explainers 12 min read

What is a softphone? Definition and how it works

A softphone is an app that turns a computer, smartphone or tablet into a business phone. Here's how it carries a call, how it compares with a desk phone and an on-premise PBX, and what to check before you roll one out.

  • VoIP
  • mobile
  • desk phones
Ricardo Valadas Sep 26, 2026
Cover card: connect Google Workspace to Voxbi, a Voxbi setup guide.
Integrations 22 min read

How to connect Google Workspace to Voxbi

Connect a Google Workspace to Voxbi so calendars set a meeting status, approved absences land on the right calendar, and contacts sync between the two systems.

  • Google Workspace
  • integrations
  • Calendar
Ricardo Valadas Sep 9, 2026
The Schedules list in the Voxbi Cockpit showing an Office_hours schedule ready for after-hours call routing
Call routing 7 min read

After-hours call routing in Voxbi

Set up time-based call routing in the Voxbi Cockpit so your phone system automatically handles open and closed hours on every incoming call.

  • call flows
  • after-hours routing
  • time-based routing
Ricardo Valadas Jul 20, 2026
Voxbi calendar view showing live presence status updating as a meeting starts
Mobility & presence 7 min read

Set your phone status from your calendar

Connect your Microsoft 365 calendar to Voxbi and your phone status updates itself every time a meeting starts or ends. No manual toggling, always accurate.

  • calendar integration
  • Microsoft 365
  • phone presence
Ricardo Valadas Jul 20, 2026
The IVR key mapping screen in Voxbi with digits 0 to 9 each assigned to a call flow or submenu IVR
Call routing 7 min read

How to set up an IVR menu in Voxbi

Set up a phone menu that routes every caller to the right team automatically, no receptionist needed.

  • IVR
  • call routing
  • call flows
Ricardo Valadas Jul 20, 2026
EU mobile SIM with your company's fixed number
Explainers 2 min read

EU mobile SIM with your company's fixed number

Bring your fixed business number to your mobile, with no app and no smartphone required. One professional number for every call, anywhere in Europe.

  • mobile
  • call routing
Ricardo Valadas Nov 6, 2025

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